Help and FAQ
If your question isn’t covered in the FAQ below, please contact us here
We aim to respond in 2-3 days (during normal business hours/days), if not sooner.
SECTION 1: SHIPPING POLICY
What is your shipping policy?
We do not ship on Saturdays, Sundays or on national holidays. Orders ship within 3-5 business days. Occasionally, orders will take longer depending on certain gemstone availability. We will notify you if this is the case.
Domestic UK orders are shipped via Royal Mail. All UK orders must ship to a physical address, please do not use a PO Box as your shipping address.These orders will be shipped free of charge.
You may request expedited delivery for an additional fee. The availability and fulfillment of expedited shipping and delivery depends on the destination and the time the order is placed.
Shipping may be delayed due to items being out-of-stock, if this is the case we only ship complete orders. We do not sell out of stock items but should an error occur we will notify you soonest if your order is delayed.
All international orders will be charged.
Do you ship internationally?
Yes, we can ship internationally. All international shipping will be charged.
Please allow up to 5-6 weeks for your shipment to arrive, depending on the shipping method you choose with your order.
SECTION 2: PRODUCT RETURNS AND CANCELLATIONS
Can I cancel my product order?
If you wish to cancel your order, please email us at cancellations as soon as you realise you want to cancel your order.
We sometimes are unable to cancel or make changes to your order after you have placed it with us as the order may have already been shipped. So please get in touch soonest.
Can I return or exchange merchandise?
We offer exchanges and returns for your product purchases. Due to the limited inventory and the rarity of many of the crystals on our eCommerce site, a majority of our crystals will be final sale (it will be specified at the bottom of the description on the product page).
Request an return number by emailing us at returns and provide us with your order confirmation number and which item you wish to return. The merchandise does not have to be physically received back at 114WITHIN.COM within 21 days, but it does have to be in the possession of the shipper (along with the valid return number).
As soon as your valid return is received and processed, you will be credited for the cost of the merchandise minus shipping charges. Most returns are processed within 10 days of receipt in our warehouse. Credit/refund reflection is dependent upon the bank.
We recommended that you send the merchandise back in a padded envelope and that you insure the package. If the merchandise is lost or stolen in the mail, it is not the responsibility of 114WITHIN.COM to replace it. Please return to: 114WITHIN, 34 New House, 67-68 Hatton Garden, London, EC1N 8JY
SECTION 3: Gemstones and Crystals
Why does my crystal look different than the picture on the website?
All our gemstones and crystals are natural and come from Mother Earth. As the Earth is nature, the crystals and gemstones that grow within it are due to natural variation. So, the size, colour and pattern (striations, mixing of colours, rutile’s etc.) are due to variation.
SECTION 4: READING AND CONSULTATION
WHAT IS A PSYCHIC?
Psychic’s receive messages which are channeled. The messages they receive are impartial and come from a higher guided source of information, bringing transparency and relief to the inquirer. A psychic tunes into energy and voice vibrations, meaning that don't need to be face to face with a psychic. Therefore, a psychic phone or SKYPE reading is a perfect and private way to find the answers to areas of concern. Having a reading can leave the client feeling positive and empowered.
WHAT TAROT DECKS DO YOU USE?
It’s the Radiant Rider Waite Tarot deck buy here
SECTION 2: PAYMENTS AND REFUNDS
DO YOU OFFER READING AND CONSULTATION REFUNDS?
We want you to enjoy the experience of your reading with 114WITHIN.COM. However, if you are unhappy or not satisfied with your reading within the first 10 minutes please state that you are not connecting. We will offer you a full refund immediately and your refund will be refunded within 30 days of your reading or consultation.
WHAT FORMS OF PAYMENTS DO YOU ACCEPT?
We accept all major credit, debit cards and PayPal.
HOW MUCH WILL IT COST IN MY LOCAL CURRENCY?
To find out the cost in your local currency, you can use a currency converter.
SECTION 3: DISCLAIMER
A reading/and or consultation is for ENTERTAINMENT PURPOSES ONLY. You must be aged 18 YEARS OR OLDER to purchase a reading/and or consultation. In accordance with UK Law, advice is not provided for financial, legal or health issues, (including health during pregnancy and paternity issues), and questions of this nature will not be answered
WHY WONT YOU READ FOR ME?
If you are on medication or abusing drugs or alcohol or suffering from mental illness, your mental and emotional clarity could also affect the clarity of the reading and in such circumstances, we do not recommend that you have a reading. Your statutory rights are not affected. We however have the right to refuse reading for you.
Whilst all readings are given in good faith some information may represent an opinion or judgement. We cannot guarantee the accuracy of the information given during the reading or from information within Our Site.
Whilst reference may be made during a reading to a medical condition, if you have any medical conditions that you are concerned with, we recommend that you seek professional medical advice. Any reference made during a reading to a medical condition is not a substitute to treatment by the medical profession.
Products sold by 114WITHIN.COM are specially designed to enhance the user’s own energy. Our healing crystals are empowered by the user’s own personal intentions to change or improve themselves. As an energy enhancer, our products rely on the user to be effective. The responsibility for empowering the energy enhancing capability of the crystals and products by 114WITHIN.COM is solely with the user. Therefore,114WITHIN.COM products do not constitute a warranty, guarantee or prediction regarding the outcome of an individual using any specific product. While all our products are sold and advertised in good faith, results and outcomes do vary and cannot be guaranteed. We accepts no responsibility or liability for the effectiveness of the products sold herein.
We, at 114WITHIN.COM , are not doctors and cannot give out medical advice. Healing crystals should be used as a complement to other therapies and not as a replacement for medical treatment, diagnosis, or examination. For medical advice, please consult a licensed healthcare specialist.
When you purchase and/or use a 114WITHIN.COM product, you agree to fully release, indemnify, and hold harmless, 114WITHIN.COM, its principals, owners, personal representatives, consultants, employees and assigns from any claim or liability whatsoever and for any damage or injury, personal, financial, emotional, psychological or otherwise, which you may incur arising at any time out of or in relation to your use of the Products sold on this website. If any court of law rules that any part of the Disclaimer is invalid, the Disclaimer stands as if those parts were struck out.
SECTION 4: GETTING IN TOUCH WITH KALALA
CAN I INTERVIEW KALALA?
While Kalala can’t accept every invite to be interviewed, she would still like to consider the opportunity. Please contact us here . Please include your subscriber numbers or audience size, audience type, and the format and topic for the interview.
WILL YOU WRITE A GUEST BLOG FOR MY BLOG?
Please contact us here and provide details including your subscriber numbers or audience size, your audience type, and the format and topic for the blog.
CAN I WRITE A GUEST POST FOR YOUR BLOG?
From time to time, we do and will accept guest posts but at this time the schedule is full. We only take a limited number each year and the quality and content of the post must be highly relevant, authentic and compelling for our audience. Please contact us with your outline and we will be in touch with an indication of the next publishing date.
SECTION 6: WHAT DOES 114WITHIN MEAN?
There are 114 Chakras in our body, so 114WITHIN is simply a reference to this
There are 114 Chakras in the body. The human body is a complex energy form; in addition to the 114 chakras, it also has 72,000 “nadis,” or energy channels, along which vital energy, or “prana,” moves. When the nadis meet at different points in the body, they form a triangle. We call this triangle a chakra, which means “wheel.” We call it a wheel because it symbolises growth, dynamism and movement, so even though it is actually a triangle, we call it a chakra. Some of these centres are very powerful, while others are not as powerful.
SECTION 5: FURTHER INFORMATION
What is a sacred space?
A sacred space is any space or area that has been dedicated to a sacred spiritual purpose. A sacred space can be a quiet, inspiring space for your daily spiritual practice, such as meditation or yoga, or a place in your home or outside in nature where you feel more connected to what’s meaningful in your life.
A sacred space is essentially a space that helps keep you centred and to develop your spirituality when practicing on your own or with others.